FAQ

1. What materials are your fridge magnets made of?
Our fridge magnets are made from high-quality, durable materials suitable for long-lasting use. They typically consist of a strong magnet adhered to a printed photo with a metal support plate in the middle .
2. How do I place an order for custom photo fridge magnets?
Upload your photo, select the desired quantity and size, and proceed to checkout. We offer a user-friendly design tool to help you visualize your magnets before ordering.
3. Can I use multiple photos for one order of magnets?
Yes, you can! Our ordering process allows you to upload multiple photos if you wish to create a variety of magnets in a single order.
4. What sizes are available for custom photo magnets?
We offer our standard 54mm x 78mm size, in the near future we will also be offering a 50mm x 50mm size
5. Do you ship internationally or only within Australia?
We ship worldwide
6. How long does it take to receive my custom photo magnets?
Production time typically ranges from 3 to 5 business days after placing your order. Shipping times vary depending on your location within Australia.
7. What file formats do you accept for photo uploads?
We accept all image formats, ensure your photos are high-resolution and clear.
8. Can I preview my photos before placing my order?
You will be able to see your uploaded photos and also take advantage of the inbuilt editing options such as Auto Enhance.
9. Do you offer bulk discounts for larger orders?
Yes, we provide discounts on bulk orders of custom photo magnets. Contact our customer service team for more information on pricing and discounts.
10. How can I contact customer support if I have more questions?
If you have any further questions or need assistance, you can contact our customer support team via email at magneticmomentsaus@gmail.com or through the contact form on our website.
11. What payment methods do you accept?
We accept all major payment methods as well as PayPal, we also offer AfterPay for your convenience. 
12. Are the magnets suitable for outdoor use?
Our magnets are designed for indoor use on refrigerators and other magnetic surfaces. While they can withstand normal handling, exposure to outdoor elements may reduce longevity.
13. What is your return policy?
We strive for customer satisfaction. If you are not completely satisfied with your order, please contact us within 14 days of receiving your magnets to discuss options for returns or exchanges.
14. Do you delete my photo's after you make my order?
Yes, all your photos will be deleted after you have received your order in the mail.

We hope this FAQ has answered your questions! If you need any further assistance, don't hesitate to reach out to us.